Refund Policy
Last updated: 16 June 2026
Your Rights Under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). If a service has a major failure, you are entitled to a remedy, which may include a refund. Nothing in this policy excludes, restricts, or modifies any consumer guarantee or right you have under the ACL.
Subscriptions and Cancellations
Paid plans renew automatically until cancelled. You can cancel at any time from the settings page, and your access continues until the end of the current billing period. We do not provide refunds for change of mind, or for partial or unused periods of a subscription you have already paid for, except where required by the ACL.
Faulty or Misdescribed Service
If the service is faulty, not as described, or otherwise fails to meet a consumer guarantee, please contact us and we will work with you to resolve it. Where required by the ACL, we will provide a refund, repair, or re-supply.
Accidental or Duplicate Charges
If you have been charged in error — for example, a duplicate charge or a charge after you cancelled — contact us and we will review and refund any genuine billing error.
How to Request a Refund
Email us at support@caspermate.com with your account email and the details of your request. We aim to respond within a reasonable time, usually within 30 days. Approved refunds are issued to your original payment method.
Contact
This Refund Policy is provided by CARDILOG PTY LTD. For any refund or billing question, reach us at support@caspermate.com. See also our Terms of Service.